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ABOUT US!

ABOUT US
Welcome to Mary Jane’s Cross ‘N Stitch Catalog! Thank you for visiting our website! Our objective is to provide our customers with an extensive selection of cross stitch designs, kits, fabrics, floss and accessories along with prompt knowledgeable and friendly service. We have been serving the cross stitch community since 1977!

ORDERING INFORMATION
We accept Master Card, Visa ad Discover. International orders always welcome. All international orders are charged a $3.00 handling fee and the actual cost of shipping the package to their country. All international orders are shipped via Air Mail and therefore we cannot guarantee if or when it will be delivered or what Customs might do with it. The value of the order must be declared on the Customs forms per the US Postal Regulations. Orders within the United States will be shipped either by Priority Mail or UPS at our discretion. Shipping charges are as follows and subject to change:

$0 - $24.99 = $6.00
$25.00 - $74.99 = $8.50
$75.00 - $149.99 = $11.00
Over $150.00 = Free within the continental US only
Oversized items will be charged accordingly.

OUR ONLINE CATALOG
Browsing our Online Catalog is reached from our Home Page by clicking on Our Catalog and then choosing a Category and a subcategory that interests you. You can also enter a Keyword by entering in an item name, designer’s name, title of book/pattern, or subject. On items you wish to purchase, click on Add to Cart. Continue shipping or click on I Am Ready to Checkout and follow instructions. If at this point you wish to Fax your order, just add shipping according to the rates above, give us your name, address, and credit card information and then fax the order to 972-442-3658. If you prefer to mail in the order form you can follow the same instructions as for faxing your order and mail it to 120 E. FM544 Suite 72 Box 294, Murphy TX 75094.

HOFFMAN CATALOG
Click on Hoffman Catalog on our Home Page link and 12,000 different books/patterns/charts will be at your fingertips. You may search this catalog the same way you search under Our Catalog by using the Categories or typing in a Keyword or words. You can go back and forth between Our Catalog and Hoffman Catalog and all the items will appear on the same order. Items ordered are not returnable!

SPECIAL ORDERS
If you do not find a particular item in either Our Catalog or Hoffman Catalog, please contact us either by email at maryjanescs@verizon.net or email@maryjanes.com and we will try to Special Order it for you, if possible. Items Special Ordered are not returnable!

NEWSLETTER
Sign up under About Us by clicking on Newsletter in the Blue header at the top or click here. We send out almost Weekly Newsletters via email announcing all the latest things added to our web site as well as industry news, FAQ’s, online sales, stitching tips, etc. Be sure your Spam Filter accepts us. Newsletters will come with mjnews@maryjanes.com as the address.

REFUNDS or PROBLEMS
Books/Patterns/Charts or opened kits are not returnable. We reserve the right to refuse any returned package that has not been pre-authorized for return. All returns must be pre-approved either by phone or email within 7 days of receipt of merchandise. Of course, if the mistake is ours, please call or email us for instructions, and we will credit you for the return postage. If there is a problem with the order email us or call us at 1-800-334-6819, so we can correct it. Our customer service hours are from 8:00 AM – 1:00 PM CST Monday thru Thursday or we can be reached via email at maryjanescs@verizon.net Any item returned must be in re-saleable condition and is subject to a 15% restocking fee at our discretion, if the mistake is not ours. If you change your mind and choose to return an item, return shipping is at your expense and item may be subject to restocking fee.

SECURITY & PRIVACY
Our online website is completely Secure and all credit card information is safe. Your privacy is extremely important to us and we do not share your email address with any other businesses and pledge that any information you give us is used only by Mary Jane’s Cross ‘N Stitch.

Happy Stitching from the staff at Mary Jane’s Cross ‘N Stitch!



120 E. FM544 Suite 72 #294 Murphy, TX 75094 Phone: 1-800-334-6819